FAQ - Frequently asked questions about Sharedien

1. Basic Understanding & Definitions

1.1 What is digital asset management and how does it work?

Digital Asset Management (DAM) is a software solution for centrally storing, organizing and managing digital files such as images, videos, documents, and graphics. Sharedien offers a cloud-native platform for this, which enables fast search, secure access management, and automated workflows.

1.2 What do I need digital asset management software for?

A DAM system such as Sharedien helps companies to organize digital content efficiently, find it quickly and use it consistently across the company and across company borders. This saves time, reduces duplication of work and protects against license or trademark infringements.

1.3 What is the difference between DAM, PIM, and MAM?

DAM (Digital Asset Management) manages all digital content.

PIM (Product Information Management) manages product data such as descriptions or technical details.

MAM (Media Asset Management) is specifically designed for media productions and is often used as a synonym for DAM. As a content hub, Sharedien can combine DAM and PIM functions.

1.4 What are the advantages of Sharedien compared to sharing services such as Dropbox, Google Drive or SharePoint?

Unlike simple cloud storage, Sharedien offers powerful search capabilities, metadata management, rights management, automation, and integrations for marketing and creative workflows. Especially in the age of an ever increasing amount of content, it is not possible for companies to manage it so efficiently and securely.

1.5 Which industries is Sharedien particularly suitable for?

Sharedien is used in industry, trade, agencies, media, healthcare and education, among others — wherever large quantities of digital assets need to be professionally managed.

2. Functionality & Features

2.1 How do I quickly find the right asset in Sharedien?

With AI-assisted search, you can find content based on keywords, file properties, or descriptions in natural language — even in untagged files.

2.2 Does Sharedien also support videos?

Yes — Sharedien can save, view, and process a variety of file formats, including videos.

2.3 Can I individually customize workflows in Sharedien?

Yes — you can flexibly configure approval, review and distribution processes or use predefined best practice workflows.

2.4 What automation features does Sharedien offer?

Sharedien offers examples include automatic tagging, format conversion, license monitoring and synchronization with connected systems.

2.5 Can I use Sharedien in the browser?

Yes — Sharedien is completely browser-based.

3. Integration & compatibility

3.1 Which programs and tools can Sharedien be connected to?

Sharedien is a cloud-native platform and offers an interface via API to a variety of other systems such as Adobe Creative Cloud, Microsoft Office, CMS systems, e-commerce platforms, PIM systems and more. One of Sharedien's strengths is its easy integration with other systems.

3.2 Does Sharedien work with Adobe Creative Cloud and Microsoft Office?

Yes — assets can be opened and saved directly from Sharedien in Adobe Photoshop, InDesign, Illustrator, Word, PowerPoint, and Excel.

3.3 Is there an API or interfaces to other systems?

Yes — thanks to the API-first architecture, almost all common input and output channels can be connected.

3.4 Can I integrate Sharedien with my CMS?

Yes — integrations with popular CMS such as TYPO3, Drupal and others are possible.

4. Security & rights management

4.1 How does rights and role management work in Sharedien?

You can precisely define access rights for users and groups, including download, editing, and publishing rights. This applies to both internal and external user groups.

4.2 Can I define access rights for external partners?

Yes — external partners such as agencies or the press can access selected assets in a targeted manner.

4.3 How does Sharedien protect my data from unauthorized access?

Sharedien is ISO 27001 certified and is therefore committed to the highest standards.

4.4 Does Sharedien support compliance with licensing rights?

Yes — the system monitors license periods and usage rights and can automatically block access when they expire.

5. Scale & Performance

5.1 Is Sharedien suitable for companies with millions of assets?

Yes — Sharedien is cloud-native and optimized for high volumes of data.

5.2 How fast is the search in Sharedien for large amounts of data?

Even with millions of files, search results are delivered in fractions of a second.

5.3 Can Sharedien be used across locations?

Yes — teams from all over the world can access the same content in real time.

6. Onboarding & Support

6.1 How does the implementation of Sharedien work?

The process includes needs analysis, data migration, system configuration, training and go-live support.

6.2 Does Sharedien offer training for my team?

Yes — there are individual trainings, webinars, and on-demand tutorials.

6.3 Is support available and in which languages?

Yes — support is available in multiple languages, including German and English.

7. Profitability & ROI

7.1 How does Sharedien help to reduce content management costs?

Through centralized administration, avoidance of duplicates and automated processes, working time and license costs are reduced. Sharedien also makes it possible to automate recurring processes.

7.2 How can I start my campaigns faster with Sharedien?

Quick search, flexible workflows, and easy asset distribution significantly reduce lead times.

7.3 What efficiency improvements do other companies report through Sharedien?

Our customers report significant time savings in content production. An independent report from Forrester (link) has determined cost savings of 3.7 million euros for an e-commerce company through efficient asset search alone.